Case Study: RHM Telecommunications Limited achieves seamless Salesforce migration and a unified service & sales desk with NetHelpDesk

RHM Telecommunications Limited - Customer Case Study

RHM Telecommunications Limited is a Gloucester-based telecoms reseller founded in 1992 with about 54 staff (35 agents) and a strong customer-service focus. They had been using Salesforce for several years which met their sales needs but lacked the required service-desk functionality, so RHM searched for a combined Help Desk & CRM solution and selected NetHelpDesk.

NetHelpDesk supplied its help-desk software, migrated all existing Salesforce data and duplicated Salesforce functionality so RHM retained 100% of its sales capabilities while gaining full service-desk features — all included in NetHelpDesk’s standard pricing at no extra cost. The implementation was smooth and hassle-free, ongoing support came from the same knowledgeable team, and RHM reports improved service-desk capability and a seamless transition, openly recommending NetHelpDesk.

RHM Telecommunications Limited

Nick Thomas

Managing Director