Case Study: International Team for Implantology achieves near-zero hallucinations with Netguru’s AI dental chatbot

International Team for Implantology launches AI chatbot with NetGuru and reaches 98% answer accuracy

The International Team for Implantology (ITI), a leading global association in implant dentistry, faced the challenge of its extensive, evidence-based knowledge being siloed across numerous formats and platforms, making it difficult for its 25,000+ members to quickly find answers. To improve content consumption and member retention, ITI engaged Netguru to create a single conversational channel for instant access to clinical knowledge.

Netguru built an AI-powered educational chatbot using a RAG architecture, deliberately opting for a smaller model and focusing on meticulous data preparation to ensure accuracy. The solution, grounded exclusively in ITI's vetted content, was delivered as a standalone web app. The Netguru-built chatbot achieved 98% answer accuracy with near-zero hallucinations, a 9/10 NPS score, and significantly strengthened ITI's value proposition for its members.

International Team for Implantology (iti)