Case Study: ARC Europe achieves seamless post-incident support with NetGuru’s custom AI chatbot

ARC Europe launches AI chatbot in 2 phases with NetGuru

NetGuru partnered with ARC Europe, a leading provider of roadside assistance and mobility services, to address their challenge of transforming customer service into a fully digital process. The client needed a multilingual, AI-powered solution that could handle the complexity of post-incident support interactions across multiple European markets while minimizing customer effort and operating within a tight timeline.

NetGuru designed and implemented a custom AI chatbot integrated with WhatsApp to provide seamless 24/7 assistance. The solution streamlined customer interactions, accurately identifying needs with only a few questions to provide faster access to services like taxis and replacement vehicles. The scalable system was successfully deployed, earning an industry award nomination for its efficiency and improving both operational performance and user experience for ARC Europe.

ARC Europe