Case Study: ARC Europe reduces claims processing time with Netguru's AI agent

ARC Europe cuts claims processing time by 83% with NetGuru

Netguru partnered with ARC Europe, a leading European provider of automotive assistance and insurance solutions, to address their challenge with a traditional, manual claims processing system. This approach was slow, prone to human error and inconsistency, and limited the company's ability to scale its operations efficiently.

The solution implemented by Netguru was a proof-of-concept AI agent built on a GPT-based model and Microsoft Azure. This system automated claims analysis, assessed compliance, and provided recommendations to human operators. Netguru delivered the prototype in under six weeks, achieving an 83% reduction in claim assessment time and increasing overall accuracy for ARC Europe.

ARC Europe