Case Study: a branch of one of the UK’s biggest banks streamlines lending with Netguru’s mobile app and automation

a branch of one of the UK's biggest banks streamlines loan processing with NetGuru, freeing staff from manual document handling

The customer, a branch of one of the UK's largest banks, faced a slow and manual process for handling loan application documents, which delayed customer interactions and increased their team's workload. They engaged vendor NetGuru initially to build a simple document scanning app to help broaden their reach.

NetGuru implemented a comprehensive solution by building a mobile app and improving the user experience, which introduced process automation and digital transformation. This streamlined the lending process, improved customer communication, and allowed the bank to sell more loans while engaging fewer people, thereby lowering costs through optimization.