Case Study: HFC Bank Ghana achieves automated operational risk monitoring and improved controls with NetGuardians' NG|Screener

HFC Bank Ghana - Customer Case Study

HFC Bank Ghana, a mid-sized universal bank experiencing growing transaction volumes, faced an onerous manual workload for operational risk monitoring and worried it was not identifying issues in time. To modernize and automate its controls, the bank selected NetGuardians’ enterprise risk platform NG|Screener to improve compliance, reporting and fraud mitigation alongside its Temenos T24 core.

NetGuardians implemented NG|Screener with around two months of onsite work and a cutover on 6 July 2014, integrating smoothly with T24. The solution is now used daily by three internal audit staff, one IT security and two IT staff to generate reports, drill into session logins and activity, maintain full audit trails and create bespoke controls. NetGuardians’ platform enabled quicker identification and investigation of potential violations, helped HFC Bank Ghana address multiple vulnerabilities, strengthen controls and materially reduce operational risk.

HFC Bank Ghana

Frank Lawoe

Head of Internal Audit