Case Study: Consolidated Bank Ghana achieves real-time fraud detection and unified monitoring with NetGuardians

Consolidated Bank Ghana - Customer Case Study

Consolidated Bank Ghana, formed in August 2018 by merging seven banks, faced acute fraud risk across disparate systems while serving about 1 million active customers with 114 branches, 119 ATMs and roughly 300,000 digital transactions daily. To close these exposure gaps and meet regulatory requirements, the bank engaged NetGuardians to provide a behavioral fraud‑monitoring solution, deploying the NG|Screener platform to gain centralized visibility and smarter detection.

NetGuardians implemented NG|Screener on the bank’s T24 core (with local partner First Vision Technologies), giving a single console to monitor user and customer behavior; basic visibility was achieved within a week and full payment‑channel monitoring within three months. The NetGuardians solution automated alerting of high‑risk activity in real time, eliminated much manual escalation, made audit trails accessible in minutes, and sped up detection of compromises (e.g., password fraud), materially improving the bank’s fraud response and control.

Consolidated Bank Ghana

Michael Amoah

Head of Internal Control