Case Study: Fina improves user engagement and access to 100+ services with Netgen

FINA improves digital engagement and scores 100 on desktop with Netgen

FINA, Croatia's principal institution for financial operations and electronic services, faced the challenge of creating a functional information architecture and user-friendly content to provide barrier-free access to its more than 100 services for citizens, businesses, and public authorities. Netgen was engaged to undertake a full-scale redesign and development of the FINA platform to improve digital interaction and user engagement.

Netgen implemented a robust digital experience platform using the Ibexa CMS, which included a comprehensive redesign, a new search engine, and over 20 GDPR-compliant contact forms. The solution resulted in a secure, high-performance website with exceptional Lighthouse scores (100 on desktop, 94 on mobile), improved user experience, and WCAG Level AA compliance, setting a new standard for FINA's digital operations.

FINA