Case Study: Matador Networks achieves stand-out customer service with NETGEAR Insight

How Insight is Helping Matador Networks Deliver Stand-Out Customer Service

Matador Networks, a technology service provider based in Texas, faced the common MSP challenge of inefficiently managing on-premises WiFi equipment, which required VPN connections or costly on-site technician visits. Their goal was to stand out through superior customer service and technology alignment for their SMB clients, prompting them to seek a solution from vendor NETGEAR.

By implementing NETGEAR's Insight cloud management platform, Matador Networks gained the ability to remotely monitor, configure, and troubleshoot multiple devices and sites from a single pane of glass. This NETGEAR solution eliminated the need for most site visits, improved response times, and allowed the provider to deliver enterprise-grade, secure networking features at an SMB-friendly price point, ultimately enabling them to successfully compete with much larger companies.

Matador Networks, LLC

Matthew Maupin

President