Case Study: Peoples Exchange Bank strengthens IT support and regulatory compliance with NetGain Technologies

Peoples Exchange Bank taps NetGain’s 24x7x365 support and 100-engineer team to strengthen regulated IT operations

Peoples Exchange Bank, a community bank in Kentucky, faced a significant challenge when its IT manager resigned, leaving its internal team spread thin and unable to maintain a proactive approach to its highly regulated technology needs. The bank turned to its long-term partner, NetGain Technologies, and implemented its Technology OneSource managed IT services solution to ensure a smooth transition and address its IT leadership gap.

NetGain Technologies provided a comprehensive managed services solution, including 24x7x365 end-user support, a deep bench of engineering experts, and proactive IT management to prevent outages. A dedicated Virtual Chief Information Officer (VCIO) was assigned to provide ongoing strategic oversight and assure regulatory compliance. The bank achieved fast, reliable support for all employees and gained access to a wide range of expertise that would be too costly to build in-house, ensuring both operational stability and compliance with stringent financial regulations.

Peoples Exchange Bank