Case Study: City of Georgetown achieves critical technology support with NetGain Technologies managed IT services

City of Georgetown improves resolution time with NetGain Technologies

The City of Georgetown, a historical municipality, required a more proactive and manageable approach to its essential technology operations. To address this challenge, the city engaged NetGain Technologies for its managed IT services.

NetGain Technologies implemented a comprehensive managed services solution that provided rapid help desk support, thorough technology assessments, and periodic business reviews. This resulted in a predictable, cost-effective IT management approach that assured worker productivity. A city official noted the extraordinary knowledge of the engineers and the comfort level with their resolution times.