Case Study: MultiCare reduces alert noise and outages with NetEnrich Resolution Intelligence Cloud

MultiCare reduces alert noise by 90% with NetEnrich

MultiCare, a non-profit healthcare organization managing 10 hospitals and over 230 clinics, faced significant digital operations challenges due to aggressive growth. Their IT team struggled with proactive monitoring, lacked visibility across thousands of applications, and was burdened by constant firefighting and system outages that risked patient care. They engaged vendor NetEnrich to help overcome these hurdles and support their digital transformation.

NetEnrich implemented its Resolution Intelligence Cloud platform to provide MultiCare with 24/7 monitoring and contextual intelligence. The solution transformed data into actionable insights, reducing alert noise by 90% and outages by 30%. This provided the IT team with greater visibility and predictive capabilities, allowing them to focus on innovation and improving patient care.

MultiCare