Case Study: MultiCare reduces alert noise and outages with NetEnrich Resolution Intelligence Cloud

How did MultiCare improve its Digital Infrastructure

multicare, a non-profit healthcare organization managing 10 hospitals and over 230 clinics, was facing significant digital infrastructure challenges. These issues, including frequent system outages and a lack of proactive monitoring, were compounded by a high staff turnover rate and the integration of new acquisitions. The in-house IT team was overwhelmed, often learning of problems from other departments only after critical systems had crashed. To address this, they turned to vendor netenrich for a solution using its resolution intelligence cloud platform.

netenrich implemented its resolution intelligence cloud to provide 24x7 monitoring and contextual intelligence across multicare's key systems. The platform automated processes, correlated alerts, and transformed data into actionable insights. This solution reduced alert noise by 90% and cut outages by 30%, allowing the IT team to shift from reactive firefighting to proactive innovation and significantly improve system reliability for patient care.

MultiCare

Bradd Busick

Senior Vice President and CIO