Case Study: Ice Miller achieves cloud-first document management success with NetDocuments

Ice Miller reaches 90% adoption in 3 days with NetDocuments

Ice Miller, an Am Law 200 law firm, was frustrated with its outdated, on-premises OpenText eDOCS document management system (DMS). The system was slow, difficult to search, and caused daily user frustrations across its multiple physical locations. Seeking a modern solution, the firm's challenge was to consolidate all documents and emails into a single, easy-to-use interface as part of its broader cloud-first strategy and turned to vendor NetDocuments for its cloud-native platform.

The solution implemented by NetDocuments, with the help of implementation partner Kraft Kennedy, provided a stable and secure cloud-based DMS. Despite a pandemic-related pause, the rollout was a major success, achieving 90% adoption within the first three days. The results were immediate, with users easily saving, editing, and filing documents from day one. NetDocuments delivered superior search capabilities, allowing the firm to finally access its 23 million documents and emails effectively, and eliminated the system crashes and outages that plagued the old environment.

Ice Miller

Steve Turner

Director of IT Applications