Case Study: Council of Europe achieves secure, cloud-based unified document management and remote working with NetDocuments

How the Council of Europe United 6,000+ Users in 23 Countries On a Single Platform

The Council of Europe faced fragmented, insecure document storage—nine different repositories across Microsoft Public Folders, shared drives and SharePoint, plus files on local field-office servers—creating gaps in version control, backup and compliance for highly sensitive human-rights documents. To modernize and centralize its content, the Council of Europe selected NetDocuments (NetDocuments® DM, ndMail™ and ndThread™) as its cloud-first document management solution.

NetDocuments, working with implementation partner Tikit, migrated 35–40 million documents into a single cloud DMS, provisioned a German datacentre three months early, and rolled the platform out to roughly 1,400–1,500 users during the COVID-19 period (enabling 90% of staff to telework). The NetDocuments implementation consolidated disparate repositories, improved version control, security and governance, and delivered measurable outcomes in document consolidation, user adoption and business continuity.

Council of Europe

John Hunter

Chief Information Officer