Case Study: One of the Nation's Largest Public Universities achieves secure, unified communication for 226 legal users with NetDocuments ndThread

How One of the Nation’s Largest Public Universities Uses ndThread to Unite Dispersed Teams

One of the nation’s largest public universities, with 226 legal users spread across multiple campuses and administrative offices, faced fragmented communication across Slack, Zoom, Teams and listservs that slowed responses and raised security and compliance concerns. Already a NetDocuments customer for nearly a decade, the University selected NetDocuments’ ndThread to provide a secure, real-time messaging platform that would meet its rigorous security requirements and unify its dispersed legal teams.

NetDocuments implemented ndThread as an integrated add‑on to the University’s document management system, delivering desktop and mobile access, topic channels, and automatic message classification into the DMS. As a result, ndThread accelerated responses and cross‑campus coordination, reduced dependence on email and listservs, lowered administrative work by auto-classifying messages, and helped build community during remote work—bringing measurable value across the 226‑user legal organization while preserving the security the University required.