Case Study: Forsters achieves modern, efficient cloud document and email management with NetDocuments

Forsters - Customer Case Study

Forsters, a leading London law firm of about 450 users, was hampered by an antiquated on‑premises document management system that was slow, unintuitive, and difficult to integrate with modern tools — causing user frustration and heavy strain on IT. To modernise and move to the cloud, Forsters selected NetDocuments and its ndMail email integration to replace their legacy DMS.

NetDocuments was implemented remotely (with Verlata Consulting) during COVID and delivered a cloud‑native, easy‑to‑use platform with fast search and predictive email filing via ndMail. The result was rapid user adoption, a sharp drop in NetDocuments‑related IT Service Desk queries, streamlined email filing (resolving large sent‑item backlogs), improved lawyer productivity, and a more modern firm brand — all credited to NetDocuments.

Forsters

Craig Thompson

Partner and Head of Corporate