Case Study: City Furniture achieves a 20% uplift in conversion rate with Netcore Unbxd

City Furniture sees a 20% uplift in conversion rate with Netcore Unbxd’s Personalization

City Furniture, a Florida-based furniture retailer with a growing ecommerce business, was struggling to help shoppers find products quickly across thousands of SKUs. The company needed a faster, more intuitive product discovery experience and better merchandising control without relying heavily on IT, so it chose Netcore Unbxd for AI-driven search and personalization.

Netcore Unbxd implemented its search, personalization, and vector search capabilities to improve relevancy, recommendations, and real-time merchandising. The results included a 20% increase in conversion rate, a 2.5x uplift in add-to-cart rates, a 54.8% conversion uplift in a controlled test, and a 92% increase in revenue per visitor, while promotional launches that once took days could now be executed in hours.

City Furniture

Tori Hewitt

Digital Journey Manager