Case Study: Yorkshire Ambulance Service improves policy compliance and communication with NETconsent

Yorkshire Ambulance Service streamlines compliance for 4,300 staff with NETconsent

The Yorkshire Ambulance Service, an NHS organization employing over 4,300 staff, faced the difficult challenge of ensuring all employees read and agreed to essential policy and compliance updates, a process that was time-consuming and costly to manage manually. To overcome this, they turned to the vendor NETconsent and implemented its automated policy management software to instil best practices and systematically evidence compliance.

By using the NETconsent solution, the Service automated the delivery of policy updates, which would pop up in employees' task bars, requiring them to read and accept the information before proceeding with other work. This eliminated the risk of missed emails and provided a powerful real-time messaging tool. The vendor, NETconsent, also customized the system to remove the decline option, saving the organization significant follow-up resources. The implementation resulted in a cost-effective compliance management system that improved communication and helped the Yorkshire Ambulance Service meet statutory requirements with confidence.

Yorkshire Ambulance Service