Case Study: Leading Health and Wellness Organization improves customer service with NetCom Learning's ITIL® training

Leading Healthcare Provider Modernizes It’s Entire Customer Service Department With ITIL® Best Practices

Leading Health and Wellness Organization, a non-profit health and wellness provider based in Pittsburgh, needed to modernize its customer service operations and better align employees around a more consistent, customer-centered experience. Facing gaps in IT skills, communication, and service processes, the organization partnered with NetCom Learning to support upskilling through ITIL® 4 Foundation training.

NetCom Learning delivered a blended ITIL® 4 Foundation training solution that included strategy workshops and 17 training sessions for more than 400 employees, helping teams build a common language, improve collaboration, and streamline customer interactions. In just two months, the program closed the skills gap for 425 employees, improved communication across teams, and contributed to stronger customer retention, sales performance, and overall customer satisfaction.