Case Study: Merchants Foodservice achieves significant time savings and enhanced employee engagement with Netchex

Merchants FoodService - Customer Case Study

Merchants Foodservice, a foodservice distributor founded in 1904 with operations in 12 states (about 800 employees, peaking at 15,000), needed a payroll and HR partner that could personalize services and scale with growth after moving on from Optimum Employer Solutions. They selected Netchex for its adaptable HR technology and employee self-service capabilities, including a mobile app, performance management and scheduling.

Netchex implemented a comprehensive HR platform—covering Payroll & Tax, Time & Attendance, Benefits Administration, Recruiting & Onboarding, Performance Management, reporting and more—which reduced payroll processing by about 4 hours per week and cut benefits maintenance time by roughly 5–8 hours weekly. Those time savings freed HR to focus on employee engagement and recruiting, demonstrating measurable operational efficiency gains delivered by Netchex.

Merchants Foodservice

Jan Farve

HR Director