Case Study: Ivybrook Academy achieves trusted, reliable payroll with Netchex

Ivybrook Academy improves payroll reliability with Netchex after a 2021 onboarding made easy

Ivybrook Academy, a small private school in North Carolina, faced significant challenges with its previous payroll provider, Paychex, including poor customer service, long wait times, and a lack of reliable support. This created a constant administrative burden and risked eroding employee trust due to potential payroll errors. Seeking a solution, the school switched to the Netchex payroll service.

Netchex provided a personalized implementation and ongoing support model. Implementation specialists like Josh Cardinale and Katilynn Koeppel ensured a smooth, stress-free onboarding process. The vendor's proactive and expert ongoing service anticipated needs, ensuring accurate and timely payroll. For Ivybrook Academy, the Netchex solution transformed payroll from a source of stress into a reliable operation, building stronger employee trust and allowing leadership to focus on their educational mission.

Ivybrook Academy