Case Study: a Middle East government IT organization achieves faster troubleshooting and greater network visibility with NetBrain

NetBrain Streamlines Application Delivery For Middle East Government IT Organization

The Middle East Government IT Organization, a managed service provider for approximately 30 local government departments, faced significant challenges due to a geographically dispersed and non-standardized network. With outdated documentation and limited tools, their small team of five network engineers struggled with troubleshooting and lacked real-time visibility, making it difficult to support their 5000 employees and hundreds of devices. They turned to NetBrain and its NetOps automation platform to find a solution.

NetBrain implemented its automated solution, which created a real-time digital twin of the network, providing dynamic visibility and context for troubleshooting. The results were substantial: the organization reduced escalations by more than half, saved at least two hours per engineer per day, and became 80% more efficient. NetBrain enabled the team to handle 20% more work, allowing them to focus on strategic projects while dramatically improving issue resolution times.