Case Study: a US-based multi-national conglomerate cuts troubleshooting time with NetBrain

NetBrain Saves Multi-National Conglomerate Over 16,000 Hours per Year as Single Pane of Glass Network Troubleshooting Solution

A major US-based multi-national conglomerate's IT services department faced a significant challenge in managing its incredibly complex hybrid network. With responsibility for up to 18,000 devices across four business units, their team of engineers wasted hundreds of hours monthly on manual, quickly outdated network diagrams. This complexity, coupled with over 60,000 annual network changes, complicated troubleshooting, slowed audits, and created operational inefficiencies. The customer required a "single pane of glass" solution and selected NetBrain to automate network discovery, documentation, and troubleshooting.

The implementation of NetBrain provided a unified platform for network visualization and automation. The solution was integrated with existing tools like Splunk and ServiceNow, becoming the primary troubleshooting tool for the department. The measurable impact was substantial, with NetBrain saving an estimated 16,000 troubleshooting hours in a single year by automating diagnostic tests for 63,000 tickets. This dramatically reduced resolution times and provided other teams, like security, with self-service capabilities that saved additional hours.