Case Study: Major Metropolitan Fire Department achieves faster network troubleshooting and better visibility with NetBrain

NetBrain Modernizes Network Operations of Major Metropolitan Fire Department to Better Service Emergencies

The Major Metropolitan Fire Department, one of the world's largest municipal fire departments, faced significant challenges managing its complex and critical network. Without automation, troubleshooting application slowdowns and tracking constant network changes was an extremely time-consuming, manual process for its IT team. This inefficiency directly impacted the department's ability to support its first responders. The department turned to NetBrain's network automation and visibility platform to modernize its operations.

NetBrain provided a dynamic, real-time view of the entire hybrid network, automating documentation and drastically reducing the mean time to repair (MTTR). Key results included cutting the time to generate a daily network configuration change report from hours to minutes and reducing the time to identify the correct firewall for an update from 20 minutes to under a minute. These efficiencies have enabled the network team to support the department's life-saving missions with greater speed, accuracy, and reliability.