Case Study: a global manufacturing company achieves network visibility and faster troubleshooting with NetBrain

How NetBrain Drives Visibility & Automation across 105 sites for a Manufacturing Giant

This case study features NetBrain providing its network automation platform to a global manufacturing company. The customer, with a complex network spanning 105 global sites, faced limited visibility and inefficient, manual troubleshooting processes due to a lack of centralized documentation and standardized tools.

The solution from NetBrain involved automating network discovery for comprehensive visibility and integrating with ServiceNow to auto-populate tickets with topology maps and diagnostic data. This democratized data access for broader IT teams and streamlined workflows. The results included a significant reduction in routine escalations to the network team, faster mean time to innocence and resolution (MTTI/MTTR), and more accurate, automated network change management with built-in verification and rollback capabilities.