Case Study: BT Group reduces MTTR and speeds incident resolution with NetBrain

BT Enterprise Managed Services and NetBrain: Driving Business Outcomes for 2,000 Managed Services Clients

BT Group's data services division, part of the Enterprise Managed Services arm, faced the challenge of reducing mean-time-to-repair (MTTR) and mean-time-to-innocence (MTTI) across the 2,000+ customer networks it manages. They sought a network automation solution from a vendor like NetBrain to improve efficiency, scale their service models, and create a dynamic data model to bring their network documentation to life.

The solution was implemented using NetBrain's network automation platform, which provided an end-to-end, technology-agnostic system. This resulted in a 75% reduction in MTTR and a 43% decrease in complex incident resolution time for BT. NetBrain enabled automated documentation and knowledge sharing, giving engineers a complete view of network issues and significantly improving both customer and employee satisfaction.

BT Group

Lewis Hardy

Sr. Manager