Case Study: WDS, a Xerox Company, achieves resilient, high-performance global growth with NetApp FlexPod

WDS Turns to the FlexPod Platform and a Managed ANS Backup Service to Drive their Global Growth Plans

WDS, a customer experience specialist (now part of Xerox) that manages large-scale call-centre and device-support platforms, faced a fragile, mixed‑vendor IT environment whose HP SAN failed catastrophically, causing 18 hours of downtime and significant financial and reputational damage. The outage exposed the need for a resilient, scalable storage solution and expert day‑to‑day operational support to protect mission‑critical services.

WDS implemented a NetApp/Cisco FlexPod architecture centered on the NetApp FAS3250 and engaged ANS for a managed NetApp backup service (28TB protection, 24/7 monitoring, cloud link). The new platform delivered higher performance, built‑in redundancy and non‑disruptive upgrades, restored confidence, freed IT to focus on strategy, and enabled regional data hosting and business growth by attracting new clients.

WDS, A Xerox Company

Jon Smith

Head of IT