Case Study: Groupe Mutuel achieves 150% customer growth and 8x faster statement processing with NetApp Data Fabric

Realizing a Competitive Edge Through Digital Transformation

Groupe Mutuel, a leading Swiss health insurer, faced rising customer expectations and rapid growth after the market standardized coverage. As customers moved to direct, mobile-first interactions, the company struggled with massive document volumes, legacy paper processes, and a 35% annual increase in data while its customer base doubled—creating an urgent need to digitally transform and make data available across the organization.

Groupe Mutuel implemented a NetApp Data Fabric and full NetApp storage environment (including SolidFire and StorageGRID) to unify data across sites and support DevOps, analytics, and AI initiatives. The solution enabled processing of 1.5 PB of data managed by one FTE, supported a 150% increase in customers, cut statement processing from 48 to 6 hours, accelerated continuous releases, and improved customer self-service and call‑center automation—strengthening its market position.

Groupe Mutuel

Pascal Sarech

Head of Infrastructure