Case Study: Faction, Inc. achieves faster onboarding, scalable growth, and improved customer satisfaction with NetApp

Faction Boosts Customer Satisfaction and Competitive Edge with Cloud Services on NetApp, VMware, and Cisco

Faction is an enterprise-class, white-label cloud services provider based in Denver that helps resellers and managed service providers quickly enter the cloud market. As demand and regional expansion accelerated, Faction needed to maintain rapid onboarding, deliver secure private storage environments with strict SLAs, and choose the right infrastructure partners to scale efficiently across multiple geographies.

Faction migrated to NetApp clustered Data ONTAP on FAS8000 systems with Flash Pool and a FlexPod architecture (Cisco UCS/Nexus) integrated with VMware, and added StorageGRID for object storage. The solution enabled per-partner and per-customer SVMs with QoS-based IOPS guarantees, faster provisioning, and better resource utilization—delivering 100% uptime SLAs, management of over 5PB across eight geographies by two admins, and the ability to support triple- to quadruple-digit growth while launching new, performance-based offerings.

Faction, Inc.

Luke Norris

CEO & Founder