Case Study: EOH achieves 99.999% availability and stronger customer relationships with NetApp Customer Fitness preventive‑care program

EOH Strengthens Customer Relationships with NetApp Preventive Care Program

EOH, South Africa’s largest applications and managed‑services provider based in Johannesburg with more than 6,000 employees, needed to lock in long‑term customer trust by guaranteeing application and system uptime despite a regional skills shortage and the high cost of unplanned data‑center outages. To maintain its “customer for life” promise, EOH had to offer consolidated, proactive uptime and disaster‑recovery solutions that reduced both planned and unplanned downtime for clients across industries.

EOH partnered with NetApp in 2010, deploying the NetApp agile infrastructure and the Customer Fitness preventive‑care program—leveraging AutoSupport, My AutoSupport and Remote Support Diagnostics—to monitor, predict, and resolve issues remotely while managing customers’ NetApp environments end‑to‑end. The result: consistent SLA compliance (100% across 30+ systems), many customers reaching 99.999% availability, up to an 80% drop in P1 cases, faster mean time to resolution, stronger customer confidence, new business wins, and deeper, longer‑term relationships.

EOH

Louis Botha

Director of Services