Case Study: AmTrust Financial Services, Inc. achieves 7× faster remote desktop performance and reclaims 4,000+ staff hours annually with NetApp All Flash FAS

AmTrust Financial Services, Inc. - Customer Case Study

AmTrust Financial Services, a $4.6B global insurance and warranty provider, faced worsening Remote Desktop Services performance as headcount and acquisitions grew past 3,000 users. During peak periods desktop profiles could take up to 20 seconds to load, increasing help‑desk calls and threatening the company’s customer‑service standards.

AmTrust moved RDS and core workloads onto a NetApp All Flash FAS solution within its FlexPod environment—adding an FAS2552 flash cluster and using clustered Data ONTAP, SnapMirror and FlexClone—cutting storage latency to ~1.5 ms and reducing desktop load times to 1–3 seconds (about seven times faster). The upgrade reclaimed roughly 16.5 employee hours per day (4,000+ hours annually), sped onboarding from weeks to days, and significantly improved call‑center and IT productivity and responsiveness.

AmTrust Financial Services, Inc.

Pete Lanzone

Senior Enterprise Storage Engineer