Case Study: a top 3 telecommunications provider saves £1 million with Netacea bot protection

Top 3 Telecoms Provider saves £1 million with Netacea

A top three UK telecommunications provider with over 15 million customers was facing a severe credential stuffing problem. Criminal bots were using stolen credentials to take over customer accounts and steal bundled streaming services like Netflix and Spotify, which were then resold on the dark web. This led to a high volume of customer support calls, strained partner relationships, and significant reputational damage. The company engaged Netacea and its Intent Analytics® bot management solution to address the challenge.

Netacea integrated its solution across the client's websites, apps, and APIs. Using a combination of supervised and unsupervised machine learning, Netacea's technology distinguished between human and bot traffic to instantly block malicious login attempts. This approach successfully adapted to new and changing attacks. As a result, Netacea blocked over 350,000 account takeover attempts, saving the client an estimated £1 million in avoided support calls alone and protecting both customer accounts and partner relationships.