Case Study: Large Retailer Company achieves £1.4m/month fraud savings and 650,000+ weekly attacks mitigated with Netacea

Netacea Protects UK’s Largest Loyalty Scheme from Bot Attacks

Large Retailer Company, a top-five global retailer operating a 20‑million‑member UK loyalty scheme, faced frequent credential‑stuffing and account takeover attacks that allowed attackers to cash out loyalty points within 48 hours. Existing WAF and DDoS protections missed both high‑volume and “low‑and‑slow” attacks, forcing the SOC into manual IP and user‑agent blocking. After an RFP and proof‑of‑concepts the customer selected Netacea and its bot management solution (powered by the Intent Analytics engine) to protect customer accounts.

Netacea integrated its bot management solution into the retailer’s stack, feeding detections into the SIEM and applying ML and Intent Clustering to block malicious logins in real time. The implementation mitigated 650,000+ malicious login attempts per week, protected more than 20 million accounts while supporting ~100,000 logins per hour with no added friction, and reduced customer account fraud costs by £1.4m per month—freeing internal security and product teams to focus on business priorities.