Case Study: Workman Publishing Company halves costs and enables seamless remote work with net2phone

Workman Publishing Company - Customer Case Study

Workman Publishing Company, a major independent book publisher, was burdened by an aging POTS phone system that cost $6,000/month, lacked scalability, complicated onboarding, and couldn't support remote work or a modern customer experience. To modernize communications and enable remote collaboration, Workman turned to net2phone for a hosted VoIP/fully hosted PBX solution with Microsoft Teams integration.

net2phone implemented a cloud-hosted PBX with native Microsoft Teams integration and assigned a dedicated Customer Success manager to oversee rollout and adoption. The solution halved Workman’s phone costs (from $6,000 to about $3,000/month), powered over 200 employees with direct-dial and extension ringing on computers and phones, and enabled seamless remote work during the COVID-19 pandemic while improving user adoption and caller experience.

Workman Publishing Company

Dan Levy

Chief Information Officer