Case Study: TuTasa achieves improved customer satisfaction with net2phone omnichannel solution

TuTasa - Customer Case Study

TuTasa is a fintech platform offering peer-to-peer lending across Argentina, Mexico and Uruguay. Faced with the need to let investors and applicants contact them through any channel while reducing operating costs, TuTasa required a flexible omnichannel system that could integrate with its management platform. They selected net2phone’s uContact omnichannel/CCaaS solution to achieve this unified view.

net2phone implemented uContact as a unified inbox integrated with TuTasa’s management system, giving a 360° view of customer interactions. The solution increased multi-channel usage, improved customer satisfaction and streamlined agent workflows as the company scaled regionally. TuTasa now regards net2phone as a long-term technology partner thanks to the ongoing addition of new channels and capabilities.

TuTasa

Diego Guidobono

Chief Operating Officer