Case Study: St. Benedict at Auburndale School improves communication reliability and parent engagement with net2phone

St. Benedict at Auburndale School improves CSAT by 100% with net2phone

St. Benedict at Auburndale School faced significant communication challenges with its outdated phone system, which suffered from dropped calls, poor quality, and long hold times during peak periods. This created frustration for parents and staff and threatened the school's community-focused reputation. Seeking a modern solution, the school partnered with net2phone to implement its cloud-based communications platform.

By deploying net2phone's solution, the school achieved a complete transformation of its communication experience. The new system eliminated call quality issues and provided intuitive administrative tools and robust reporting. The results were highly positive, including a 100% improvement in both its Customer Satisfaction Score and First Call Resolution rate, giving staff greater visibility and efficiency. net2phone provided the reliable and scalable foundation the school needed to better serve its community.

St. Benedict at Auburndale School