Case Study: Spirit Technologies improves routing, productivity, and NPS with net2phone

Spirit Technologies boosts NPS to 8 and cuts costs 25% with net2phone

Spirit Technologies, a technology company, faced significant challenges with its legacy communication system, including frequent dropped calls, poor routing, and a lack of analytics, which were negatively impacting its customer experience and Net Promoter Score. To address these issues, they turned to net2phone for its cloud-based communications platform.

By implementing net2phone's solution, Spirit Technologies streamlined its call routing, improved call quality, and added new channels like SMS and WhatsApp. The results were substantial, including a 25% cost savings and a 75% increase in productivity. Most importantly, net2phone provided the analytics tools needed to monitor performance, which helped Spirit Technologies improve its NPS score to a solid 8.

Spirit Technologies