Case Study: Siperstein Dermatology Group achieves reliable patient communications and rapid onboarding with net2phone

Siperstein Dermatology Group - Customer Case Study

Siperstein Dermatology Group, a multi-provider practice serving Southern Palm Beach County that grew to over 90 employees, faced severe communication breakdowns after their phone provider was acquired. Offshored support, unreliable service and a routine update that caused a six-day outage left patient calls unanswered and damaged the practice’s reputation, prompting Siperstein Dermatology Group to seek a dependable business VoIP solution and ultimately select net2phone.

net2phone worked with ACE Technology Advisors and Siperstein Dermatology Group to provision and program every extension and call group, port the existing business number, and deploy devices — completing what is typically a 30‑day rollout in just two days and finishing porting and deployment within one week. net2phone provided one-on-one onboarding and same‑day training for all users, personal client portals, analytics, a dedicated account manager, domestic support and 24/7 customer success, restoring reliable service, eliminating unanswered patient calls, and giving the practice measurable speed-to-live and operational confidence.

Siperstein Dermatology Group

Naomi Wray

Cosmetic Surgery Consultant & Administrative Operations Manager