Case Study: Roycroft Campus achieves rapid phone recovery and significant cost savings with net2phone

Roycroft Campus - Customer Case Study

Roycroft Campus, a National Historic Landmark and busy tourist destination, was operating on a failing on‑premise PBX that reached end-of-life, leaving staff unable to take bookings or messages and risking lost revenue. Faced with pandemic-driven remote work, limited budget for a large upfront upgrade, and urgent need for reliable telephony, Roycroft Campus turned to net2phone for a modern solution.

net2phone implemented a cloud-based VoIP solution, porting numbers and integrating with existing hardware so Roycroft Campus was back on the phone within three hours; net2phone also provided state-of-the-art desk phones as part of the package and delivered virtual training. The net2phone Client Portal (call history, real‑time call monitoring), SMS and voicemail‑to‑email features improved efficiency and auditing, net2phone’s US-based bilingual support ensured reliability, and the switch produced significant cost savings compared with the former system while eliminating missed calls.

Roycroft Campus

Curt Maranto

Executive Director