Case Study: Reliance Auto reduces missed calls and boosts productivity with net2phone

Reliance Auto cuts costs by 60% with net2phone

Reliance Auto, a small family-owned auto dealership in Indianapolis, faced significant communication challenges. Their operations were hindered by manual call logging and a collection of disconnected tools, which created inefficiencies and gaps in customer service visibility. Seeking a unified solution, they turned to the vendor net2phone for a platform that could provide advanced call routing, reliability, and mobility.

By implementing net2phone's unified communications solution, Reliance Auto consolidated its systems and automated key processes. This resulted in a 60% cost savings and a 50% increase in team productivity. The solution also dramatically improved the customer experience with better call quality and reduced wait times, ensuring the dealership could maintain its high standard of personal service.

Reliance Auto