Case Study: Olive Health saves 11+ hours per week with net2phone AI Call Automation

Olive Health saves 11+ hours per week with net2phone

Olive Health, a primary healthcare provider, faced a challenge with growing call volume that led to missed calls and lost opportunities. Their manual process of handling all inquiries was unsustainable. To address this, they turned to net2phone for a solution using its AI Agent product.

net2phone implemented an AI Agent to handle routine requests like medication refills, taking messages, and answering basic questions. This solution now handles between 25% and 49% of all interactions, saving Olive Health's internal team an estimated 11 to 15 hours per week and allowing staff to focus on higher-value activities.

Olive Health