Case Study: Mid America Mortgage, Inc achieves reliable, scalable cloud phone service and 24/7 support with net2phone

Mid America Mortgage, Inc - Customer Case Study

Mid America Mortgage, Inc., a multi-state full-service mortgage lender, was struggling with unreliable communications and poor vendor support after its fiber-optic provider was acquired and left them without a proper onboarding or technical contact. Needing a dependable, easy-to-use business phone solution that would work across branches and departments, Mid America Mortgage turned to net2phone for a cloud-based phone system and dedicated onboarding services.

net2phone implemented a phased rollout—starting with corporate and new hires—so Mid America Mortgage could deploy quickly without waiting for every location, and provided a single onboarding specialist plus 24/7 technical support for immediate issue resolution instead of days or weeks. The cloud-based client portal gives administrators control over users, devices, ring groups and schedules and supplies real-time call analytics, resulting in seamless deployment, faster updates and a more reliable, user-friendly calling experience.

Mid America Mortgage, Inc

Pacia Crawford

HR Director