Case Study: Megatone achieves 35% increase in collections productivity and improved customer satisfaction with net2phone omnichannel solution

Megatone - Customer Case Study

Megatone, a leading Argentinian retail chain selling tech and home appliances with 150+ agents, needed to optimize its collections module and customer service by moving to a single omnichannel tool. They engaged net2phone to deploy uContact as their CCaaS solution, replacing a legacy Genesys setup to unify channels and simplify operations.

net2phone implemented uContact with a customized collections module and unified digital channels across sales and service, giving agents a single view of customer interactions. The solution increased collections productivity by 35% and improved customer satisfaction, with Megatone saying the change and support from net2phone exceeded expectations.

Megatone

Andres Pedernera

Systems Manager