Case Study: inSegment achieves increased sales and streamlined global contact center operations with net2phone (uContact)

inSegment - Customer Case Study

inSegment, a Boston-based international marketing firm with more than 100 agents, needed to connect teams worldwide with a single contact center solution. They partnered with net2phone and chose the uContact cloud contact center to unify operations across the US, Philippines, Ukraine and Jamaica.

net2phone implemented uContact on Google Cloud Platform to support remote agents in four countries, providing an all-in-one inbound/outbound platform with 200+ pre-built reports and integrated quality management. The deployment cut infrastructure complexity by consolidating to one cloud product, enabled rapid agent onboarding without in-person training, and delivered a significant increase in sales.

inSegment

Roman Vassilenko

inSegment