Case Study: IDT Telecom achieves consistent, scalable customer service with net2phone AI Agent

IDT Telecom handles 25-50% of interactions with net2phone AI Agent

IDT Telecom, a telecommunications technology company, faced challenges with an unreliable automation system that delivered inconsistent service quality across customer channels. This created a poor customer experience and forced internal teams to compensate for the system's shortcomings. To address this, IDT partnered with net2phone to find a more robust solution.

net2phone implemented its AI Agent, a unified platform for chatbot and voice automation. This solution now handles between 25% and 49% of all client interactions, delivering a consistent customer experience. The measurable impact includes reclaiming over 20 hours of work per week for internal staff, allowing them to focus on more complex and valuable tasks.

IDT Telecom