Case Study: Global University Systems improves call routing, analytics, and cost savings with net2phone

Global University Systems reduces telephony costs and supports 60,000 students with net2phone

Global University Systems, an international network of higher education institutions, faced significant telephony challenges. They were using an outdated Skype for Business platform with a centralized, inefficient design that routed all global calls through the UK, leading to high costs and inadequate features and support. net2phone was engaged to address these issues, including the need for better call analytics and recording.

net2phone migrated the user base to Microsoft Teams and replaced the existing contact center with its uContact solution. The implementation involved creating geo-redundant, localized SIP trunks for each university brand to eliminate single points of failure and improve call routing. This provided GUS with separate billing, superior call features, and significant cost savings on support, maintenance, and termination. net2phone's solution minimized outage risks and delivered enhanced analytics and reporting.

Global University Systems