Case Study: Global University Systems achieves improved call routing, cost savings and outage resilience with net2phone's Global Connect and uContact

Global University Systems (GUS) transforms its operations and communication capabilities with net2phone

Global University Systems (GUS), a network of universities operating across six countries, faced fragmented telephony from multiple vendors: an end-of-life Skype for Business deployment with centralized UK SBCs that backhauled calls, high termination and support costs (Twilio/GTT/Gamma), poor call routing and analytics, and unsatisfactory contact-center recording and reporting under Anywhere 365. net2phone was engaged to address these issues using its Global Connect approach with Microsoft Teams direct routing integration and the uContact contact center solution.

net2phone migrated GUS’s legacy users to Microsoft Teams, provisioned regional SIP trunks and dedicated SBCs per university, deployed 20 uContact cloud instances integrated with Teams, and routed SIP/RTP to the nearest net2phone POPs (US, UK, Hong Kong). The result was geo-redundancy (removing the UK single point of failure), improved in-country call routing and latency, separate billing and clearer analytics per university brand, easier call-recording search and offload, and significant cost savings on termination, support, licensing and infrastructure using net2phone.

Global University Systems