Case Study: Express Bail Bonds achieves faster, more reliable communications with net2phone

Express Bail Bonds transforms its operations and communication capabilities with net2phone

Express Bail Bonds, a 10‑user bail bond agency in Dallas, Texas, was losing calls and facing delays in a time‑sensitive industry that required rapid, reliable communication. To modernize its infrastructure and handle peak call volumes, Express Bail Bonds adopted net2phone’s business phone solution (VoIP and unified communications).

net2phone, working with IWS TELECOM, implemented VoIP, tailored call routing, virtual numbers, remote access, analytics and staff training to replace legacy lines. The net2phone deployment reduced call wait times and missed calls, sped up bail processing, cut long‑distance and maintenance costs, improved agent accountability via call analytics, and enabled scalable expansion into new markets.

Express Bail Bonds