Case Study: CSI: Lubbock achieves reliable, feature-rich VoIP and streamlined onboarding with net2phone

CSI: Lubbock - Customer Case Study

CSI: Lubbock, a West Texas communications and installation firm operating in over 50 cities and serving schools, medical facilities and businesses, needed a reliable business phone solution to match the professional services they deliver. After a year of poor support and convoluted ordering with their prior provider, CSI: Lubbock selected net2phone’s cloud-based VoIP system for its advanced calling features (auto-attendants, voicemail-to-email, call recording, performance wallboards) and promise of dependable support.

net2phone implemented a white‑glove onboarding with a U.S.-based provisioning specialist as a single point of contact, delivering quick turnaround and business continuity while enabling features such as simultaneous ring so technicians stay reachable on-site. net2phone’s all-inclusive seat licenses, Partner Portal and dedicated Channel Manager also let CSI: Lubbock confidently add VoIP to its offerings and successfully onboard several clients across industries, improving responsiveness and preserving the company’s professional reputation.

CSI: Lubbock

Joel Hohenberge

Vice President